Terms & Conditions of Rental

What’s included in the price?

The price includes heating and electricity. Towels, bed linen, blankets, duvets, sheets, pillows and pillowcases are provided for use in the cottage and we will make the beds up in the arrangements you’ve requested before your arrival

Booking Periods

From 15:00 on the day of arrival to 10:00 on the day of departure. Short breaks Friday to Monday and Monday to Friday (both 70% of full week rate) are often available outside peak periods.  Other start days are by arrangement so please contact us about any of these.

Charges and Terms

A booking must be accompanied by a 20% deposit or £100.00 (whichever is the greater) this is non-returnable per week booked (bookings made within 60 days of the start date must be accompanied by full payment). Payment is by cheque or electronic transfer or card . The full cost of the holiday is payable 60 days before arrival. 50% of the full hire charge is due if the holiday is cancelled before full payment has been made and the full hire charge, when paid, is non-refundable. We will use our reasonable endeavours to re-let cottages following cancellation and the net value of the re-letting will be credited against cancellation charges. There is a minimum cancellation charge of £50. We firmly recommend Cancellation Insurance.
We reserve the right ourselves to cancel any booking after giving notice to you in the event that we are unable to let the accommodation booked for reasons beyond our reasonable control or in circumstances such that we believe the accommodation is unsuitable.

Damage Security Deposit

A £100 refundable damage security deposit per cottage booked is payable in CASH only on arrival. The deposit will be returned in full or in part when the cottage has been fully checked for loss of inventory or damage we consider to be unreasonable. If the cottage requires cleaning above and beyond our normal expectations this may also result in a charge. Breakages may be charged at our discretion.  A higher security deposit may sometimes be required.

Pets

With beautiful countryside and an excellent array of footpaths, Harleston provides a great base for visitors with dogs. If you intend to bring a dog with you this should be indicated on the booking form at the time of booking. We welcome well-behaved dogs (we regret we do not allow puppies). However, we do need guests to take particular care of their dogs.

Dogs must be kept under control both outside in the garden and in the cottage itself. The garden is enclosed with a small gate at the entrance so please be aware that it may not be completely dog proof.

Please ensure you clear up after your dog. We’ve had a number of instances of wet and muddy dogs racing back into the cottage and shaking themselves dry.

An outside tap and hose is provided if you want to wash your dog down after a muddy walk. We can also provide dog towels. We also request that your dogs are restricted to downstairs for the duration of your stay. Any damage or extra deep cleaning will be adjusted via your security deposit.

To avoid accidents or nuisance to neighbours we ask that dogs are not left unattended in the cottage. Most local pubs are dog friendly.

No other animals can be brought onto the property without prior permission.

No Smoking

Smoking is not permitted and the hirer will be liable for the cost of cleaning all carpets, furniture and furnishings if smoking has occurred.

Berly Cottage will not supply Cots, Highchairs or Stair Gates.

Please be aware that any Children within this category will be strictly under your supervision and we will not accept any responsibility for their health & safety in this regard.  Please also see “Liability” below.

Additional Visitors

The total number of people who may stay is as stated. You cannot accommodate additional visitors on camp beds etc.. However, you are welcome to have up to two additional people visiting you while you are here during the day in the cottage or in the garden. We regret that visiting dogs are NOT permitted.
Group Bookings

We reserve the right to refuse bookings for which, in our opinion, the accommodation is unsuitable.  We do not accept stag / hen party type bookings.

Liability

Care must be taken by all guests at all times. Parents are advised in particular to ensure that children are supervised by a responsible adult to ensure their safety and not left unattended. We do not accept responsibility for any damage to or loss of guest’s property, cars or contents and you agree to indemnify and hold us harmless from and against all actions, proceedings and claims (including reasonable legal fees incurred in defending the same) arising from your acts or omissions (and those in your party) whilst on our premises.

Data

We do not collect personal information from visitors to our website other than information which is knowingly and voluntarily given. Anonymous information is collected, such as the number of visitors to the website in a given period but it is purely statistical and cannot be used to identify an individual user. Cookies are not used to collect any other information from visitors to the website. The information provided by you will be used to contact you with further details of our current activities or to send details of future initiatives or events. It may also be used for research purposes. If you provide your email address to us, you agree that we may send information to you by email in relation to our Services and in relation to any new services, initiatives or events. You will have the opportunity to unsubscribe from any such emails at any time. We will share your details with our booking system, SuperControl for the purpose of them delivering their service to us. For example they provide a verified reviews service called UpFrontReviews and we may ask them to send you an email invitation to submit a review about your stay. You consent to us providing your details to SuperControl in this way. You will have the opportunity to unsubscribe from any such emails at any time. We will NEVER sell your details to any third party.
Please contact us with any questions or queries: email or telephone 01379 852553

Access Statement

Up to 2 cars may be parked on the gravel driveway at the side of the property. There is a single step up into both the kitchen and through the front door (both of these being at the back of the cottage). Originally, Berly Cottage was actually 3 small properties which, through the years have been knocked into one. Therefore, there are steps/adjustments in floor levels to be aware of, for example, between the kitchen and dining room/lounge on the ground floor, and also from the master bedroom onto the landing there is a step down and then a step up halfway along the landing between bedroom 2 and 3. There is no seat or ‘grab handles’ in the shower cubicle.

Internet use

As a guest at Berly Cottage we trust you to respect the law regarding use of the internet.  Users are reminded that their use of the Internet will be directly traceable to our Internet address. We therefore ask you not to visit sites which are: – Illegal under current law – Defamatory, threatening or intimidatory or which could be classed as harassment – Contain obscene, profane or abusive language – Contain pornographic material whether in writing, pictures, films or video clips – Contain offensive material regarding sex, race, religion or any disability or sexual orientation – Infringe third party rights or otherwise unlawful